Annual Employee and Team Awards presented at CMC/DHK

June 03, 2014
Keene, NH

Natalie Boucher

Dr. Don Caruso, CMO; Natalie Boucher, Physical Therapist; Art Nichols, CAO

Cheshire Medical Center/Dartmouth-Hitchcock Keene recently presented the 2014 Annual Presidents’ Service Excellence and Chairman’s Awards.

The Presidents’ Service Excellence Award is presented for extraordinary service characterized by compassion, responsiveness to the needs of others and a positive team attitude. The recipients of the annual Presidents’ Service Excellence Award were Natalie Boucher, Physical Therapist, and Laura Dwyer, Medical Staff Coordinator.

Natalie Boucher, Physical Therapist, is a great role model for excellent patient service. She always has a very positive attitude and sets a great example of caring, knowledge and dedication for patients and co-workers.  Natalie treats everyone with respect, courtesy, compassion and responsiveness to their concerns and needs.  Many patients consistently remark how their recovery would not have been possible without the compassion and expertise she shows.  She is extremely knowledgeable and has the ability to gently motivate patients.

Laura Dwyer

Dr. Don Caruso, CMO; Laura Dwyer, Medical Staff Coordinator; Art Nichols, CAO

Laura Dwyer, Medical Staff Coordinator, has an encyclopedic knowledge of the bylaws and medical staff rules and regulations for both CMC and DHK. Over the years her roles have varied, but her outstanding performance never has. Laura is consistently professional, cheerful and organized and many have benefitted from her talents and dedication. Laura’s responsibilities are wide ranging but because of her knowledge, her willingness to help others and her ability to find the most efficient process, she completes her work in a timely manner. 

The Chairman’s Award recognizes teams who work to continuously improve the quality of our health services. Over the years, the Chairman’s Award has been presented to a number of deserving groups that improved operations or patient safety.  Recipients this year were The Thompson Unit Quality of Care Improvement Project and The Energy Conservation Team.

Thompson Unit

The Thompson Unit Team: First Row: Nicole Prescott, Patient Care Coordinator; Denise Fisher, Patient Care Coordinator; Kim Farris, Clinical Leader Second Row: Donna Rose, Patient Care Coordinator; Joan Brown, Clinical Nurse Educator; Anita Marie Lawrence, RN; Laurie Theroux, RN; Helen Sillanpaa, Health Unit Coordinator and Gregg Tewksbury, Vice Chair CMC/CHF Board of Trustees

The Thompson Unit Quality of Care Improvement Project focused on problem-solving and critical thinking to identify patient-specific needs, while utilizing data to identify an improvement plan. The Thompson Unit Team committed to an interdisciplinary project to improve patient care processes and documentation. Team members across all shifts collaborated to develop a plan to identify the specific care pieces requiring improvement and developed a plan to educate, inform, implement, and monitor performance. Through this work they have been able to engage the care team to improve patient care and safety.

We called upon The Energy Conservation Team to study the latest technologies to explore ways to lower our fuel and oil consumption, focusing on those technologies that aligned best with our infrastructure needs. After a thoughtful and strategic planning process, the team selected opportunities to reduce expenses while still maintaining the quality of services necessary. Under the guidance of Dennis Secore, Larry Milliron and James Shannon, the engineering staff, along with select vendors, took on the task of deploying each project. After completion, each project was carefully reviewed to determine whether the expected potential savings matched actual results. In some instances, the initiatives required a change in behavior, so the team worked effectively with internal customers to educate them on the rationale for changes and successfully gained support doing so.

Energy Conservation Team

The Energy Conservation Team: L to R: Gregg Tewksbury, Vice Chair CMC/CHF Board of Trustees; Larry Milliron, Chief Facilities Coordinator; Dennis Secore, Director of Facilities Maintenance and Laundry; James Shannon, Master Electrician

The team’s efforts resulted in total savings of $1.5 million over a four-year period. This is a notable accomplishment and represents a significant contribution towards reaching our financial strategic goals.

Congratulations to the Annual Presidents’ Service Excellence and Chairman’s Award recipients for their dedication to our patients and community.

Cheshire Medical Center/Dartmouth-Hitchcock Keene is a nonprofit community hospital and clinic with a mission to lead our community to become the nation’s healthiest through our clinical and service excellence, collaboration, and compassion for every patient, every time. Founded by CMC/DHK, Healthy Monadnock 2020 is a community-wide health initiative designed to actively engage the citizens of Cheshire County in the process of becoming the nation’s healthiest community by 2020. To learn more, call 603-354-5400 or visit

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