Cheshire Medical Center/Dartmouth-Hitchcock Keene Presents Annual Employee Awards

June 04, 2013
Keene, NH

Patricia Abrams, RN

Art Nichols, CAO; Patricia Abrams, RN; Dr. Don Caruso, CMO

Cheshire Medical Center/Dartmouth-Hitchcock Keene recently presented the 2013 Annual Presidents' Service Excellence and Chairman's Awards. The Presidents' Service Excellence Award is presented for extraordinary service characterized by compassion, responsiveness to the needs of others and a positive team attitude. The recipients of the Presidents' Service Excellence Award were Patricia Abrams, RN, Special Services and Tim LaBounty, Transporter, Environmental Services.

Patricia Abrams, RN, Special Services, presents the perfect role model in our hospital and clinic, providing compassionate, excellent care while communicating clearly and continuously with patients and their families. Patricia explains what the patient can expect to occur, as well as the length of time each process will take, helping the patient and family understand what is happening throughout preparation and the actual procedure, all with a positive and calming attitude.

Tim LaBounty

Art Nichols, CAO; Tim LaBounty; Dr. Don Caruso, CMO

Tim LaBounty, Transporter, Environmental Services, assists staff members with a multitude of program needs for meetings and web conferences in our facility. His manner and knowledge have made him the "go-to guy" for transport and setup of equipment and troubleshooting unexpected audio/visual difficulties. Tim responds quickly to requests with a friendly and helpful attitude. Tim also has a per diem role in Patient Care Services, always showing kindness and consideration to the patients.

The Chairman's Award recognizes teams who work to continuously improve the quality of our health services. Over the years, the Chairman's Award has been presented to a number of deserving groups that improved operations or patient safety. Recipients this year were the Emergency Department Stroke Team and Hypertension Control Quality Improvement Project Team.

Tim LaBounty

Emergency Dept Stroke Team: Standing, L to R: Jay Kahn, PhD, Chair, CMC/CHF Board of Trustees; Amy Matthews, RN, Dir. Emergency Svcs; Dr. Jim Suozzi, Assoc. Medical Dir., Emergency Medicine; Terri Skantze, RN; Sylvia McBeth, Chair, KHA Board of Trustees. Seated, L to R: Dr. Don Caruso, CMO; Debra Lucius, RN; Laurie Tindell, RN; Art Nichols, CAO. Not pictured: Abe Howe, Sherry Mattson, Randy Long.

The Emergency Department Stroke Team committed to an interdisciplinary project to improve acute stroke care and meet national guidelines. The team worked with regional EMS providers, ED staff, and our departments of Radiology and Neurology. In light of many competing priorities and differing work shifts, the team developed a new Stroke Alert process, an order set for patient treatment, information for providers regarding contra-indications, and created educational information for patients and their family members. They developed a pre-hospital stroke scale recognition and alert process tied to New Hampshire EMS protocols. They also developed a quality improvement tool and database. Team members also provided education to ED staff, EMS and community groups. 

To create the Hypertension Control Quality Improvement Project Team, members were selected based upon their demonstrated passion for process improvement, their clinical skills, their reputation among colleagues, their generous willingness to contribute personal time for the project and their proven dedication to previous projects. The team implemented universal evidence-based guidelines for patients with hypertension and created consistent messaging for patients across our campus and community so that our patients know what they can do to be a full partner in their health. In addition, the team engaged community partners, including HCS and the Keene Family YMCA, in the project to implement a more integrated effort throughout our service area offering opportunities for screenings and education. This team is an example of true multidisciplinary partners working together for the benefit of improving the population's health.

Tim LaBounty

Hypertension Control Quality Improvement Project Team: Standing, L to R: Dr. Don Mazanowski; Dr. Remeline Damasco; Kerry Mogan, RN; Vicki Patric; Erin Knuepfer; Rebecca Pratt, RN; Dr. Rudy Fedrizzi; Jen Putzel, RN; Jaymie Miller, RN; Sylvia McBeth, Chair, KHA Board of Trustees; Jay Kahn, PhD, Chair, CMC/CHF Board of Trustees. Seated: Dr. Don Caruso, CMO; Susan Maydwell, PA-C; Susan Hayes, CMA; Terry Clough, RN; Jill Beam, RN; Art Nichols, CEO. Not pictured: Dr. Carl Szot, Dr. Andrew Tremblay, Dawn Thomas-Smith.

Congratulations to the Annual Presidents' Service Excellence and Chairman's Award recipients for their dedication to our patients and community.

Cheshire Medical Center/Dartmouth-Hitchcock Keene is a nonprofit community hospital and clinic with a mission to lead our community to become the nation's healthiest through our clinical and service excellence, collaboration, and compassion for every patient, every time. Founded by CMC/DHK, Vision 2020 is a community-wide health initiative designed to actively engage the citizens of Cheshire County in the process of becoming the nation's healthiest community by 2020. For information, please call (603) 354-5400 or visit


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