Communication Services and Accessibility
Cheshire Medical Center/Dartmouth Hitchcock Keene is committed to providing high quality care to every patient, every time. We ensure patients and companions have equal access to healthcare at each visit by offering a variety of auxiliary aids and services free of charge.
When scheduling your visit please let us know if you or your companion requires an auxiliary aid or service. If you or your companions are arriving for an unscheduled appointment or an emergency visit please let us know as soon as you arrive.
Click here to print a form that you can share with our team during your next visit, or submit our online form.
The following is a listing of auxiliary aids and services available during your visit:
Auxiliary Aids
- PockeTalker (Personal amplifier-amplifies sound. Hearing aid compatible)
- TTY/TDD (Telecommunications device for the deaf or hard of hearing)
- Big button phone (Braille, amplification/volume control, visual ringer, hearing aid compatible)
- Door knock sensor
- Visual monitor/baby cry alarm
- Deaf/Hard of Hearing laminated door sign
- Dry erase board- Writing/drawing back and forth
- Page and hand magnifiers
- Signature guides
- Pictogram
- Closed captioning
Language/Auxiliary Services
Live on-site interpreters (sign language/spoken language as requested)
Telephonic interpreting 
Video Remote Interpreting (Deaf Talk) - CART (Communication Access Realtime Translation)
Patient Information in American Sign Language with captioning
- Introductory Message (1:49)
- Consent for Treatment & Financial Responsibility (9:50)
- Protecting Your Health Information (22:24)
- Patient Rights & Responsibilities (32:56)
- Notification of Admission Status (8:36)
- An Important Message From Medicare (11:53)
- Advance Care Planning (7:59)
- Questions About Advance Directives (20:50)
- Selecting Your Durable Power of Attorney (2:21)
- Durable Power of Attorney for Health Care: Disclosure Statement (16:43)
- Complaint Grievance Process (14:34)
- NH Advance Directive (1:17)
- Summary Message (0:53)
Click Here to let us know how we are doing.
If you require an aid or service not listed or would like additional information please contact:
The Interpreter Program Coordinator
Voice: (603) 354-6656
VP: (603) 499-4168
TTY/TDD: (603) 354-6657
*Available Monday-Friday 7:00am-4:30pm
*Nights, Weekends and Holidays please call:
Voice: (603) 354-5400
TTY/TDD: (603)-354-7982
Dial 0 for the operator and asked to have the Nursing Supervisor/Program Administrator paged.
Located in the main lobby are a public videophone and TTY/TDD.
