CMC/DHK Presents 2012 Chairman's Award Winners
June 13, 2012
Cheshire Medical Center/Dartmouth-Hitchcock Keene (CMC/DHK) recently presented the 2012 Annual Chairman's Award. The Chairman's Award recognizes teams who work to continuously improve the quality of our health services, and is presented annually during National Hospital Week and at the annual staff recognition dinner and ceremony. Each year the Chairman's Award has been presented to a number of very deserving groups that have served to improve operations or patient safety. Recipients this year were the Smart Pump Implementation Team and the Family Medicine Redesign Team.
Smart Pump Implementation Team
The Smart Pump Implementation Team developed plans and guidelines to implement the use of "Smart Pumps," a new generation of devices that improve IV (intravenous) medication safety. These pumps are equipped with software that alerts clinicians if a medication infusion is programmed outside of its recommended dose. Smart Pumps also log medication administration data providing valuable quality improvement information not available in conventional IV pumps. The use of these Smart Pumps improves the quality and safety of patient care while providing important medical data to clinical staff. With the help of Dan Harris and Sterile Processing staff; Dennis Secore and the Transportation Department staff; nursing supervisors and staff, a centralized process to distribute, clean and replenish pumps reduced the number of pumps needed by 23%, representing nearly $90,000 saved. Members of the Smart Pump Implementation Team are: Cindy Dotlich, Infrastructure Manager; Denis Fortier, R.Ph., Director of Pharmacy; Michael Henry, Manager of Centralized Staffing; Paula Hudon, RN, Director of Clinical Practice and Education; Alan Merrill, Purchasing Supervisor; Celia Pearson, RN, Staff Development Educator; George Rennie, Director of Materiel Management; Clint Spaar, R.Ph., Pharmacist; and Team Co-leaders, Jennifer Michelson, RN, Director of Kingsbury Cancer Center; and Mark Woods, CBET, Chief Bio-Med Tech.
Family Medicine Redesign Team
The Family Medicine Redesign Team worked for several months examining patient care outcomes and process measures for patients with chronic diseases resulting in improvements in the quality and efficiency of patient care. Using Medical Home as a guiding philosophy, the Redesign Team identified daily patient interactions that should stay within a patient's existing medical team and work that could be effectively managed by other professional staff, allowing medical staff more time for direct patient care. The improvements that came as a direct result of the redesign include: a "dedicated Triage phone line" staffed with RNs utilizing evidence-based, symptom-specific decision guidelines; a "prescription refill team" staffed by CMAs and LPNs which reduced the phone transfers and wait times for our patients; a "care call center" staffed by Receptionists and Certified Medical Assistants who screen all calls, handling what they can, allowing RNs more time for direct patient care; and improvement in our Care Coordination Team and registry coordination functions. Members of the Family Medicine Redesign Team are: Nancy Clark, RN; Cathy Donahue, RN; Eleanor Cochrane, RN; Lori Guyette, RN; Susan Hayes, CMA; Terri Johnson, RN; Marjorie Lane, Patient Representative; Susan Lewis, PA-C; Donna Longo, Patient Data Coordinator; Kerry Mogan, RN; Lisa Murray, Primary Care Secretary; Claire Naylor, MD; Kathy North, RN; Les Pitts, MD; Lisa Profetto, APRN; Kendra Severance, LPN; Deborah Starkey, RN; Theresa Staples, Primary Care Secretary; Marty Summers, Receptionist; Susan Szydlo, RN; Joanne Wharton, RN and Team Co-leaders: Leslie Goldman, APRN and Andrew Tremblay, MD.
Congratulations to the Annual Chairman's Award recipients for their dedication to our patients and community.